Agent School / proposed public model

Train the work.
Test the boundary.
Earn the trust.

My ambition is for every agent across these businesses to complete role-specific training and independent assessment before earning greater responsibility.

01 / The path

From a name on a card to useful, bounded work.

  1. 01

    Assigned

    Give the agent one named job, an owner and an explicit authority boundary.

  2. 02

    Practised

    Run representative work with evidence, expected outputs and failures kept visible.

  3. 03

    Challenged

    Test exceptions, ambiguous inputs and the moments when the right action is to stop.

  4. 04

    Independently reviewed

    A separate reviewer reads the artifact and the test evidence, not only the agent's account of its work.

  5. 05

    Trusted within bounds

    Permit only the work supported by evidence. Irreversible acts remain at the human gate.

The curriculum

The difficult lesson is knowing when to stop.

Scope

One job, clearly owned

A role must say what the agent handles, what it hands off and which files or systems it may touch.

Evidence

Show the work

Useful output arrives with sources, assumptions, tests or another record that a reviewer can inspect.

Failure

Unknown is a valid result

An agent must preserve missing facts and conflicting evidence instead of inventing a clean answer.

Authority

The gate stays human

Messages, payments, signatures, bids and other irreversible acts wait for a named person.

02 / Website personas

The specialists a visitor can meet.

These are customer-facing names and jobs described on company websites. They are a product and editorial layer. Their presence on a page does not prove a matching autonomous runtime.

Showing 18 of 18 website personas

Big Ben Suite / Live

Hephaestus

Turnover orchestrator

Builds the booking turnover plan across linen, cleaning and photo quality control.

Boundary: Cannot dispatch a provider or issue a door code alone.

Company source

Big Ben Suite / Live

Hermes

Dispatch and matching

Matches a vetted provider and a backup to the job.

Boundary: A human tap is required before anyone is notified.

Company source

Big Ben Suite / Live

Argus

Quality control

Checks turnover photos against the quality checklist.

Boundary: Escalates borderline work for human sign-off.

Company source

Big Ben Suite / In rollout

Kairos

Dynamic pricing

Provides indicative postcode rates today, with daily demand and event repricing planned.

Boundary: Cannot push a price to a live channel.

Company source

Big Ben Suite / Live

Pythia

Yield forecasting

Builds sourced ranges for ADR, occupancy and long-let benchmarks.

Boundary: A survey confirms the property-specific inputs.

Company source

Big Ben Suite / Live

Solon

Open-book accountant

Computes the monthly statement using the published fee model.

Boundary: Cannot move money.

Company source

Big Ben Suite / Live

Themis

Compliance guardian

Places a stop before irreversible payments, messages and contracts.

Boundary: The final act stays with a person.

Company source

Big Ben Suite / In rollout

Aegis

Regulatory tracker

Is intended to track 90-night, certificate and Renters' Rights Act alerts.

Boundary: Cannot file or renew anything.

Company source

Big Ben Suite / Live

Herald

Owner research

Prepares a sourced benchmark pack for a prospective owner.

Boundary: Cannot contact the prospect.

Company source

Big Ben Suite / In rollout

Iris

Guest concierge

Is intended to draft answers to guest questions.

Boundary: A human sends the message.

Company source

Big Ben Invest / Active, human-approved output

Eratosthenes

Senior research agent

Researches UK property news, mortgage rates and macro signals for the news feed and weekly mortgage table.

Boundary: Published output requires human approval.

Company source

Big Ben Invest / Active

Hypatia

Return and tax analyst

Feeds and tests the SDLT and net-return engines.

Boundary: Outputs are indicative rather than tax or investment advice.

Company source

Big Ben Invest / Active

Calliope

Guide and content writer

Drafts bilingual SDLT, yield and buying guides with sources attached.

Boundary: Human editorial approval is required.

Company source

Big Ben Invest / Active

Talos

Reliability and watch agent

Checks site health, release verification and whether a release passed its gates.

Boundary: A health check is evidence about the site, not authority over a transaction.

Company source

Big Ben Invest / Active

Themis

Compliance audit agent

Scans published text for banned, misleading or unsourced claims.

Boundary: Flags content for a human decision.

Company source

Big Ben Invest / Active

Hermes

Partner research agent

Researches developers and partners and drafts outreach or term-sheet material.

Boundary: A human sends and signs.

Company source

Big Ben Invest / Active

Pharos

Digital visibility agent

Works on structured data, sitemaps, indexing and AI-search signals.

Boundary: Visibility work does not certify the underlying commercial claim.

Company source

Big Ben Invest / In development

Iris

Communication assistant

Is intended to handle a first Turkish WhatsApp contact and needs assessment.

Boundary: A human handles that conversation today.

Company source